Customers in Europe have been reporting back to me that it is taking up to four weeks for their packages to arrive once they have left Fife and Drum headquarters.
I asked our local post office why this is so and they informed me that there are significantly fewer airplanes available to carry cargo from the United States to Europe (and presumably other countres too). Airline companies have reduced the number of flights during the pandemic due to the lack of business - that is, people are not flying overseas and cargo carriers do not have enough demand to justify operating their full fleets.
I will send you the US Postal Service tracking number for all shipments going outside of the United States so that you can follow the progress of your package.
The postal service also told me that if a package does not find an airplane within approximately four weeks, then the package is returned to the shipper (that would be me).
My policy has always been to replace lost or severely delayed (6 weeks or more) orders free of charge and I will continue to do so during the pandemic crisis. If you have not received your package after four weeks from the shipping date, then send me an email to report the problem and a replacement order will be shipped to you.
I should add that I am very appreciative of the orders that are coming in from customers all over the world. I will always strive to get your order to you and to "make things right" if there are any shipping issues.
OUT OF STOCK ITEMS:
There are a number of items that are out of stock due to the fact that our caster has been shut down during the stay at home orders in Britain. However, Griffin Moulds recently reopened and is back to casting orders, so now I can reorder those items that have gone out of stock.